Refund and Return Policy
Effective Date: 1/1/2025
Thank you for shopping with Storage Box World! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and fair return and refund policy. Please read the details below to understand our process.
1. Returns
We accept returns for eligible products within 7 days of the delivery date. To qualify for a return, your product must meet the following conditions:
It must be in its original condition (unused, unwashed, and undamaged).
It must be in its original packaging.
A valid proof of purchase (order number or receipt) must be provided.
How to initiate a return:
Contact our customer support team at simhome.online@gmail.com within 7 days of receiving your order.
Provide your order number, a description of the product, and the reason for the return.
Our team will provide you with return instructions and, if applicable, a return shipping label.
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will proceed with either a refund or an exchange, as per your request.
2. Refunds
Refunds will be processed to the original method of payment. The refund process typically takes 5–10 business days from the date we receive your returned item. Please note the following:
We will issue a refund for the full purchase price of the product (excluding shipping costs).
The refund will only be issued once the product has been returned and inspected.
We cannot refund shipping costs unless the return is due to a defect or error on our part (e.g., wrong item sent).
3. Exchanges
If you’d like to exchange an item for a different size, color, or model, please contact our customer service team at simhome.online@gmail.com within 7 days of receiving your order.
How to initiate an exchange:
Contact our support team and mention your order number.
Let us know the item you want to exchange and the reason for the exchange.
If the exchange is approved, we will send you instructions for returning the original item and shipping out the new one.
Please note that exchanges are subject to stock availability, and additional shipping charges may apply.
4. Non-Returnable Items
Some items may be non-returnable, such as:
Customized or personalized products (unless defective)
Gift cards
Downloadable digital products
Please carefully review the product description before making a purchase to ensure it is eligible for return.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at simhome.online@gmail.com. We will either send you a replacement or issue a full refund, depending on your preference and stock availability.
How to report a damaged or defective item:
Contact our customer support within 7 days of receiving the product.
Provide a description of the damage or defect, along with photos of the item and packaging (if applicable).
6. Late or Missing Refunds
If you have not received a refund after the specified time, please follow these steps:
Check your bank account or credit card statement again.
Contact your bank or credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at simhome.online@gmail.com.
7. Return Shipping Costs
Unless the return is due to an error on our part (e.g., wrong or damaged item), you will be responsible for the return shipping costs. Shipping fees are non-refundable.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible at simhome.online@gmail.com to request the cancellation. Once the order has been shipped, we cannot cancel it, but you can return the item following our return policy.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. If we make changes, we will update the “Effective Date” at the top of this page. We encourage you to periodically review this policy to stay informed about our practices.
10. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact us at:
SimHome
Email: simhome.online@gmail.com